Insurers & financial advisors
The next-generation digital customer interface
Insurers and financial advisors are facing increasing regulatory pressure (AMLR 2027, eIDAS 2.0, Open Insurance) while also struggling with inefficient processes, high drop-off rates and declining customer satisfaction.
Nect offers an integrated wallet ecosystem for digital identification, legally valid signatures and secure document delivery – interoperable, GDPR-compliant and ready for AMLR 2027 and eIDAS 2.0. With over 16 million active users, Nect stands for trust, security and efficient digital processes. With our solution, every customer can be digitized.
“From a customer perspective, Nect is the best solution available on the market because it can be used anytime and anywhere, and I can operate it with a mobile device. It is also fully digital end-to-end, without media breaks.
We achieve growth when we create the best solutions for customers. Today, we are measured by how easily we can operate compared to other industries—at any time and with a mobile device. In that respect, Nect meets a real customer need, and that will drive our growth.”
Challenge for insurers
Insurers cannot reach or digitize customers fully digitally
Today’s customers expect simple, mobile-first digital customer journeys. However, insurers still work with many separate apps, portals, logins and tools. Identification, signatures and communication run across different systems, resulting in cumbersome, outdated processes. Customer portals are barely used, repeated KYC checks create friction, and insurer apps often remain unused. At the same time, maintaining all these channels ties up significant resources in IT, operations, compliance and customer service. New regulations such as AMLR, eIDAS 2.0 and FIDA further increase complexity.
The solution: One wallet. One identity. One trusted gateway for the entire digital journey
The Nect Wallet brings together all trust-relevant interactions in a single, AI-powered mobile application. For the first time, insurers can serve every customer fully digitally—at the highest level of trust and without friction, logins or repeated KYC checks. The solution combines secure identification, electronic signatures and verified digital communication in one application. It replaces scattered apps, portals and tools with a seamless, unified user interface.
Meet us at the following events
Nect Ident
Use case: Customer onboarding
From first contact to contract conclusion in under 3 minutes: Nect enables insurers to deliver seamless digital customer onboarding—secure, compliant and without waiting times. For lower drop-off rates and a noticeably better customer experience.
Thanks to the unique ability to reuse data across industries, we provide flexible, easy access to additional product solutions, such as Nect Sign, our qualified electronic signature (QES).
Digital identity verification in the application process
Legally compliant customer identification (e.g., KYC)
Frictionless customer portal access (CIAM)
Identification at the PoS during the consultation
Nect Sign
Use case: Contract conclusion
With Nect, insurers seamlessly integrate identification and electronic signature into the digital conclusion process. Manual rework, media breaks and time-consuming follow-up questions are eliminated. This significantly accelerates policy issuance, reduces internal effort and delivers measurably higher conversion rates.
Requesting missing documents (e.g., applications, evidence, additional documents)
AMLR-compliant contract conclusion (e.g., life insurance)
Digital provision of contract and information documents
Traceable approvals and confirmations by customers
Nect Box
Use case: Customer communication
Instead of confusing emails and repeated follow-ups, customers receive a central, secure access point for their requests with the Nect Box. Documents can be provided easily, information can be tracked, and processes can be actively supported—for clear, digital communication across all touchpoints.
Structured questions and answers without email chaos
Automatic status updates for customers
Consistent communication across all sales channels
Audit-proof access to the history of all documents and messages
Luke Fraser Dunnet
Insurance & Financial Advisors